Senior Consultant – Customer Experience
Remote
Full Time
Experienced
About Us
McorpCX is a boutique Customer Experience (CX) consulting firm dedicated to transforming how organizations engage with customers. Our mission is to create innovative, human-centered solutions that improve satisfaction, loyalty, and outcomes. With a collaborative team and a passion for making a meaningful impact, we work closely with clients to deliver measurable results.
Role Overview
As a Senior Consultant, you will be a trusted advisor to our clients, leading project delivery to design and implement customer experience strategies that align with their business goals. You will bring your expertise in CX, core program management capabilities, and consulting skills to deliver value at every stage of the client journey. Healthcare, life sciences, technology, financial services, and automotive experience is a plus.
This is a remote position, with limited travel to client's sites for key presentations and workshops.
Key Responsibilities
McorpCX is a boutique Customer Experience (CX) consulting firm dedicated to transforming how organizations engage with customers. Our mission is to create innovative, human-centered solutions that improve satisfaction, loyalty, and outcomes. With a collaborative team and a passion for making a meaningful impact, we work closely with clients to deliver measurable results.
Role Overview
As a Senior Consultant, you will be a trusted advisor to our clients, leading project delivery to design and implement customer experience strategies that align with their business goals. You will bring your expertise in CX, core program management capabilities, and consulting skills to deliver value at every stage of the client journey. Healthcare, life sciences, technology, financial services, and automotive experience is a plus.
This is a remote position, with limited travel to client's sites for key presentations and workshops.
Key Responsibilities
- Client Engagement & Advisory: Serve as an engagement and workstream lead with clients, building strong relationships and understanding their unique challenges.
- Engagement Coordination: Coordinate cross-functional teams to develop impactful CX deliverables (e.g. Experience Measurement, CX design, CX Capabilities) tailored to client needs and business outcomes.
- Data-Driven Insights: Analyze customer feedback, operational metrics, and market trends to identify opportunities for improvement.
- Strategic Design: Develop customer journey maps, service blueprints, and actionable roadmaps that align with client objectives.
- Facilitation: Conduct workshops and training sessions with client teams to foster CX innovation and adoption.
- Team Development: Mentor junior consultants, fostering a culture of continuous learning and professional growth.
- Experience: 5+ years in customer experience or a related field. Experience in healthcare a plus.
- Education: Bachelor’s degree or equivalent.
- Expertise in customer journey mapping, CX measurement, and service design.
- Strong analytical and problem-solving abilities.
- Excellent communication, presentation, and interpersonal skills.
- Proficiency in CX tools and frameworks (e.g., Human Centered Design, CX Capabilities Assessments, VOC programs).
- Attributes: Self-starter, collaborative, and passionate about improving customer experiences.
- Impact: Be part of a mission-driven firm dedicated to enhancing customer experiences across industries.
- Growth: Work on diverse, challenging projects with opportunities for professional development.
- Influence: Have a direct impact on the success of McorpCX to drive organizational and personal professional growth.
- Culture: Join a team of dynamic, supportive professionals who value innovation and collaboration.
- Flexibility: Enjoy a flexible work environment with a remote workforce.
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